Privacy policy

General Information 

Business Register: 0755.974.250
VAT: BE0755974250

Sole trader co - Alexander Makhnenko is committed to protecting your privacy. All personal information you provide during registration is used (i) to process your order(s); (ii) to contact you regarding a particular transaction; or (iii) to contact you about new products, features or special promotions. The information you enter will not be disclosed to any outside organization or third party. If you do not wish to receive such communications, you may remove yourself from the mailing list by logging into your account and opting out of the mailing list.

LINKS

Sole trader co - Alexander Makhnenko may provide you with links and references to other sites, but we are not responsible for the content of those sites and shall not be liable for any damages or injury arising from that content.

COOKIES

"Cookies” are used to help us gather general information and save user defined preferences. This helps us to enhance and personalize your shopping experience with Sole trader co - Alexander Makhnenko. You can delete saved cookies from your browsing history at any time or set your computer to disable cookies. Unless you have adjusted your settings to refuse cookies, our system will use cookies when you are browsing and shopping on our website.

MISCELLANEOUS

This site is controlled and operated by Sole trader co - Alexander Makhnenko. Sole trader co - Alexander Makhnenko reserves the right to make changes to the information on this site and the services described therein, at anytime without notice.

YOUR CONSENT

By visiting www.mosaiqedeart.com, you are accepting and consenting to these practices and conditions.

PAYMENT

We use Stripe and Shopify for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Shopify and Stripe and read its privacy policy at:

https://stripe.com/privacy

https://www.shopify.com/legal/privacy

RETURN

If for any reason you're not satisfied with your purchase, online purchases can be returned for store credit or exchange within 7 days of receipt.  Returned merchandise must be unworn and include all original tags and packaging.  We do not accept returns on final sale items.  Items at or below 40% discount are to be considered final sale.

To return an item for store credit or exchange please write us at info@mosaiqedeart.com to request a return authorization number.  

RETURN AUTHORIZATION

Please state the reason for return and specify whether the return is for exchange or store credit.  If you choose exchange please specify the item you wish to exchange for so we can reserve it for you.  We will issue a return authorization number that must be clearly written on the outside of the returned package.  Packages shipped without a return authorization number may be denied at our discretion.  Please note that original shipping costs are non-refundable. 

RETURNS PROCESS

Returns must be shipped at the buyer’s expense except in instances when the item received was not what was ordered.  Returns should be securely packaged and shipped by a reputable courier with tracking number and insurance.  We will not accept returns for items that are lost or damaged.  International returns are subject to customs fees which may be deducted at our discretion.  For international returns please declare “returned goods of no commercial value” on all customs forms.

Please return goods to:

MOSAIQUEDART/Alexander Makhnenko
ATTN: RETURNS
Lange Lozanastraat 9
Antwerpen, 2018
Belgium